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E-Books & Downloads
Contacting Customer Care
Return Policy for Pfeiffer E-Books
Downloading Pfeiffer E-Books
System and Software Requirements for Adobe E-Books
Test Download for Adobe E-Books
Usage Rights for Pfeiffer Adobe E-Books
Troubleshooting Adobe E-Books
Contacting Customer Care
If none of the information on this page addresses your problem, please visit our Customer Support site.
If you prefer, you may call Customer Care at (877) 762-2974 (8 a.m. - 5 p.m. Eastern Time, Monday - Friday). Please have all the information about your order ready, including the confirmation e-mail.
Return Policy for E-Books
Pfeiffer E-books are non-returnable and non-refundable. Please use a test download to be sure that your system is properly configured before you make a purchase.
Downloading Pfeiffer E-Books
You can download a Pfeiffer Adobe E-book immediately after reaching the Confirmation page, the final part of the purchase process.
Click the link to the Download page and then click the link(s) to the file(s) you would like to download.
Or, if you would prefer to download your purchase later, you may do so in the My Account section. You can get there via the
link in your e-mail receipt, or from any page on the site. Within this section, go to the Download Center. After logging in,
you will have access to your downloads. To download a file, simply click on the filename.
A Pfeiffer e-book filename is based on the title's ISBN. You may wish to make a note of the ISBN listed in your confirmation
e-mail message so that you will be able to locate the file more easily.
Please remember that you must download a file onto the computer on which you plan to use it. Files are not transferable, so if you wish to have the file on another computer, you must download it again to that computer (for a total of up to 4 downloads). Also, you must download each file within 14 days of purchase.
After you download a file, the Adobe software will add the new title to your library, accessible when you run the program.
Downloading time depends on several factors: the speed of your Internet connection and the size of the file.
Although your actual download time may vary, the following chart can serve as an approximate guide to the time it takes to download
a 2MB file under ideal conditions:
| Type of Connection |
Maximum Kilobytes/Second |
Download Time |
| 28.8 Dial-Up Modem |
Up to 3.2 | 11 minutes |
| 56k Dial-Up Modem | Up to 5 | 5 minutes |
| DSL/ Cable Modem | Up to 7 | 25 seconds |
| ISDN | Up to 8 | 4 minutes |
| T1 | Up to 193 | 10 seconds |
System and Software Requirements
Pfeiffer e-books are in a special format that must be viewed with a special file-reading program, Adobe Digital Editions, which can be downloaded for free at Adobe.com. You will need to install the software and activate it according to the instructions given in the application.
If you have been reading e-books with the Adobe Reader software, please note that the newest versions of Adobe Reader (starting with 8.0) no longer support e-books. To continue reading Adobe E-Books, use version 7 or earlier, or use Adobe Digital Editions software.
Review the system and software requirements for Adobe Digital Editions at Adobe.com.
Adobe E-Books Test Download
As e-book purchases are non-returnable, it is advisable that you test your system and software configurations with a
free Adobe E-Book sample download before you
place an order.
Usage Rights for Pfeiffer E-Books
Any Pfeiffer e-book you purchase will come with certain restrictions that allow Pfeiffer to protect the copyrights of its products.
After you purchase this Pfeiffer Adobe E-Book title, you:
- May use the provided link to download the file up to 4 times onto different computers. This link is accessible in the My Account section of this website or from the original e-mail.
- Must download it within 14 days of purchase
- May not move the file to a different computer
- May not lend, sell or give the e-book to another user
- May not copy the e-book file
- May copy/paste anything up to a page of text, 10 pages total, every 7 days
- May not copy/paste diagrams, figures, or artwork
- May annotate text in e-book
If you have any questions about these restrictions, you may contact Customer Care at
(877) 762-2974 (8 a.m. - 5 p.m. EST, Monday - Friday).
Troubleshooting Adobe E-Books
If you are unable to read your e-book, there may be a problem with your installation of the Adobe Digital Editions software. Please visit Adobe.com for the latest information on troubleshooting that software.
If you have been reading Adobe E-Books with the Adobe Reader software, please note that the newest versions of Adobe Reader (starting with 8.0) no longer support e-books. To continue reading Adobe E-Books, download version 7 or earlier, or use Adobe Digital Editions software.
If you have ruled out any Adobe Reader problems and you think it's a problem with our file, please contact Customer Care.
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