Acknowledgments.

Introduction: Getting the Most from This Resource.

PART ONE: Using Emotional Intelligence to Create Real Change.

Chapter 1: The Case for Emotional Intelligence.

Chapter 2: How Everyone Can Use the Workouts: Cross-Reference Matrix.

PART TWO: Exploring Fifteen Competencies of Emotional Intelligence.

1. Self-Regard.

2. Emotional Self-Awareness.

3. Assertiveness.

4. Independence.

5. Self-Actualization.

6. Empathy.

7. Social Responsibility.

8. Interpersonal Relationships.

9. Stress Tolerance.

10. Impulse Control.

11. Reality Testing.

12. Flexibility.

13. Problem Solving.

14. Optimism.

15. Happiness.

PART THREE: Emotional Intelligence Workouts to Build Effective Skills.

1. Self-Regard.

Workout 1.1 Of Thine Own Self Be Aware.

Workout 1.2 Reconciliation.

Workout 1.3 Toot Your Horn and Scratch Your Back.

2. Emotional Self-Awareness.

Workout 2.1 Are You in Touch?

Workout 2.2 It Just Bubbles Up.

Workout 2.3 Moving Toward, Moving Away.

Workout 2.4 Grow Your Personal Power.

3. Assertiveness.

Workout 3.1 Ramp It Up.

Workout 3.2 Dial It Back.

Workout 3.3 Getting Your Point Across.

4. Independence.

Workout 4.1 Cut the Apron Strings.

Workout 4.2 Solitary Effort.

Workout 4.3 Going Along with the Group—Or Not.

5. Self-Actualization.

Workout 5.1 The Scavenger Hunt.

Workout 5.2 Becoming All That You Can Be.

Workout 5.3 Applying Inspiration.

6. Empathy

Workout 6.1 Connect Feeling with Meaning.

Workout 6.2 Mixed Emotions.

Workout 6.3 Do As the Empathic Do.

7. Social Responsibility.

Workout 7.1 Reflect the Best.

Workout 7.2 Who Do I Work for?

Workout 7.3 The Value of Volunteering.

8. Interpersonal Relationships.

Workout 8.1 You’ve Got Good News.

Workout 8.2 Making New Friends.

Workout 8.3 Fun and Meaningful Relationships.

9. Stress Tolerance.

Workout 9.1 ‘Cause You’ve Got Personality.

Workout 9.2 Water Off a Duck’s Back.

Workout 9.3 Deep Center Breathing.

10. Impulse Control.

Workout 10.1 To Impulse or Not to Impulse.

Workout 10.2 The Urge to Splurge.

Workout 10.3 Hot Buttons.

11. Reality Testing.

Workout 11.1 Feel, Hear, See—Is It Reality?

Workout 11.2 Visit Their Reality.

Workout 11.3 Using All Three of Your Minds.

12. Flexibility.

Workout 12.1 No More Shutdowns.

Workout 12.2 Yes, No, Maybe So .

Workout 12.3 Flex Time.

13. Problem Solving.

Workout 13.1 Using the MasterSolve Model for Teams.

Workout 13.2 Win-Win Negotiating.

Workout 13.3 Let’s Cover Our Bases.

14. Optimism.

Workout 14.1 Be Solution-Focused.

Workout 14.2 See a Positive Resolution.

Workout 14.3 The Optimistic Explanation.

15. Happiness.

Workout 15.1 Growing My Happiness.

Workout 15.2 Pay It Forward with Gratitude.

Workout 15.3 Attitude of Gratitude.

Resources.

References.

About the Authors.

Index.

How to Use the CD-ROM.

Pfeiffer Publications Guide.